Service Designer

We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include researching and mapping the current service, running workshops to solve problems, designing user journeys, and building prototypes.

Requirements

• Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
• Running workshops to solve problems, explore solutions, and formulate ideas
• Designing user journeys and artifacts such as service blueprints
• Building prototypes to test solutions and ideas
• Understanding, interpreting, and communicating user needs
• Making sure that user needs are at the core of product development
• Presenting and influencing decision makers
• Planning and running workshops with stakeholders, end users and/or front line service providers
• Leveraging metrics and user feedback to define and refine services

Benefits

• Autonomy to develop and grow your skills and experience
• Exciting project work that is making a difference in society
• Strong, inspiring, and thought-provoking leadership
• Supportive and collaborative environment
• Development opportunities
• Wellness program
• Flexible working options
• Social events
• Time off
• Volunteering opportunities
• Pension scheme
• Discretionary company bonus
• Life assurance
• Private medical insurance
• Worldwide travel insurance
• Enhanced maternity and paternity pay
• Travel benefits