Service Designer
Methods Business and Digital TechnologyManchester, England, United Kingdom
Posted February 26, 2026
Full Time
About the Company
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Job Description
We are recruiting for a Service Designer on a permanent basis to design services that help users achieve their goals. The role involves researching and mapping the current service, running workshops, designing user journeys, and building prototypes to test solutions and ideas.
Requirements
- Talking about digital products and the GDS Service Standard in a way that people understand
- Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user
- Experience helping the user-centered design team to work effectively together
- Service design techniques, for example blueprinting, future blueprinting, rapid ideation
- Presenting and influencing decision makers
- Planning and running workshops with stakeholders, end users and/or front line service providers
- Leveraging metrics and user feedback to define and refine services
Benefits
- Autonomy to develop and grow your skills and experience
- Part of exciting project work that is making a difference in society
- Strong, inspiring, and thought-provoking leadership
- A supportive and collaborative environment
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part-time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus – based on company and individual performance
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme