Service Designer

Methods is a £100M+ IT Services Consultancy looking for a Service Designer on a permanent basis. The role involves designing services that help users achieve their goals, researching and mapping current services, and communicating user needs. The ideal candidate will have a passion for designing services and experience in service design techniques, presenting to decision makers, and working in agile environments.

Requirements

• Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
• Running workshops to solve problems, explore solutions, and formulate ideas
• Designing user journeys and artifacts such as service blueprints
• Building prototypes to test solutions and ideas
• Understanding, interpreting, and communicating user needs

Benefits

• Autonomy to develop and grow skills and experience
• Development - access to LinkedIn Learning, management development programme, and training
• Wellness - 24/7 confidential employee assistance programme
• Flexible Working - including home working and part-time
• Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
• Volunteering - 2 paid days per year to volunteer in local communities or within a charity organisation
• Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus - based on company and individual performance
• Life Assurance - of 4 times base salary
• Private Medical Insurance - which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• Travel - season ticket loan, cycle to work scheme