Service Desk Analyst - Shared Services

Methods Business and Digital Technology Limited seeks a Service Desk Analyst to achieve the resolution of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.

Requirements

• Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
• Excellent communication skills via various channels.
• Ability to clearly communicate technical information to a non-technical audience.
• Learn quickly and keep up to date with the latest technology advancements.
• Work under own initiative, while demonstrating effective teamwork.
• Demonstrate flexibility and adaptability to meet the needs of demanding workloads.
• Deliver high quality work within the expected timescale to meet customer service level expectations.
• Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
• Embrace a passion for IT and technology.
• A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.

Benefits

• Autonomy to develop and grow your skills and experience
• Part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment