Call Center Scheduler - Evansville, IN

Join Metronet and Vexus as a Call Center Scheduler to launch your career in one of the nation’s fastest-growing fiber-optic powerhouses. As a Workforce Management Specialist, you will play a critical role in scheduling and daily planning of call center associates to ensure service levels can be met daily. Workforce Management Specialists require strong organizational skills, scheduling experience, and understanding of staffing for peak times.

Requirements

• Bachelor's degree preferred, or equivalent work experience
• Minimum of 3 years inbound call center experience preferred but not required
• Must be legally authorized to work in the U.S.
• Must be proficient in MS Excel, and have a solid background in all MS Office products
• Proven communication across all levels including front-line associates, management, peers, and senior management
• Flexibility – adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal notice
• Must be able to work weekends, evenings as required
• Excellent written, verbal, and interpersonal skills
• Strong organizational skills and follow-through

Benefits

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• 401(k)-company match with immediate vesting
• Discounted services within our coverage areas