Quality Assurance & Compliance Specialist
METROPOLITAN DEVELOPMENT COUNCILTacoma, Washington, United States
Posted April 1, 2026
62500 - 72100 USD
Full Time
About the Company
The Metropolitan Development Council (MDC) is a nonprofit Community Action Agency serving Tacoma and Pierce County since 1964. With a 60‑year legacy, MDC delivers a comprehensive suite of services—including housing, mental health, detox and recovery, energy assistance, weatherization, education, employment, and substance‑use disorder treatment—to lift low‑income families out of poverty and foster self‑sufficiency. The organization distinguishes itself through its long‑standing community partnership, innovative, evidence‑based programming, and a holistic, client‑centered approach that addresses the full spectrum of needs from basic shelter to long‑term economic stability. MDC’s mission is to empower residents to achieve lasting financial independence and improved quality of life.
Job Description
Working closely with the Leadership Team, this position provides agency-wide oversight of continuous quality improvement, regulatory compliance, and program fidelity.
Requirements
- Review program contracts, grant agreements, and regulatory requirements to identify deliverables, compliance standards, and reporting obligations.
- Develop and maintain systems to monitor program compliance with federal, state, and local regulations, funder requirements, and internal policies.
- Conduct regular audits, risk assessments, and record reviews to identify gaps, inconsistencies, or compliance risks.
- Monitor compliance with behavioral health regulatory requirements including Washington Administrative Codes (WAC), Medicaid requirements, and standards established by the Health Care Authority (HCA) and Behavioral Health Administrative Service Organizations (BHASOs).
- Support program teams in maintaining compliance with behavioral health documentation, clinical record standards, service authorization requirements, and billing practices tied to Medicaid and managed care contracts.
- Analyze program data, performance metrics, and operational processes to identify trends, gaps, and opportunities for improvement.
- Facilitate structured improvement efforts using recognized CQI methodologies such as Plan-Do-Study-Act (PDSA), Lean, or similar frameworks.
Benefits
- health/vision/dental/life insurance
- 403(b) retirement plan
- employee assistance program
- 13 vacation days per year
- 13 sick days per year
- 12 paid federal holidays (+1 floating holiday)
