We're looking for an ambitious and tenacious Fintech Operations Director to lead our payments business and scale our operations to support our growth. As a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams, you'll be responsible for mature and scaling our payment and fraud operations, leading a team of 15-16 specialists, and driving continuous improvement and automation across tools, processes and workflows.
Requirements
- 8+ years' experience in operational leadership within payments, fintech or regulated financial services
- Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
- Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
- Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
Benefits
- Participation in our company share program
- Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
- Unlimited paid holiday
- Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
- Relocation options available after 1 year
- Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
- Flexible, hybrid working options
- One-off home office setup budget to make your workspace your own
- Monthly working-from-home and healthcare allowances (where local healthcare benefits are not available)
- Local benefits (regional healthcare coverage, team events, socials, and other perks that make Mews life special wherever you are)
