Fintech Operations Director

Mews is a hotel tech unicorn looking for a Fintech Operations Director to lead their payment and fraud operations team. The role involves maturing and scaling payment and fraud operations, standardizing and automating processes, and leading a team of 15-16 specialists. The ideal candidate has 8+ years of experience in operational leadership within payments, fintech, or regulated financial services, and is comfortable working across multiple jurisdictions and regulatory regimes.

Requirements

• 8+ years' experience in operational leadership within payments, fintech, or regulated financial services
• Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions, and dispute management
• Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
• Track record of using data, automation, and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
• Strong understanding of payment rails and fraud/monitoring tools
• Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback, and development paths

Benefits

• Participation in our company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
• Unlimited paid holiday
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
• Relocation options available after 1 year
• Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget to make your workspace your own
• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)