Executive Housekeeper

Manages the functional areas of housekeeping guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum hotel profitability.

Requirements

• Provides training to front desk personnel
• Serves as a member of the Leadership Team
• Maintains a "can do" and "guest first" attitude at all times
• Practices efficient and effective procedures
• Reads and understands English to comply with function directions
• Assists Operations Manager in the selection of housekeeping personnel
• Schedules staff and work according to productivity standards and scheduled occupancy
• Supervises the work activities of the housekeeping staff
• Completes performance evaluations and reports to the General Manager
• Addresses guest complaints regarding cleanliness and service complaints
• Inspects all completed guest rooms for compliance with brand standards
• Reports any maintenance repairs to Maintenance Manager
• Coordinates with front desk team daily to ensure guests special requests are met
• Monitors inventory to ensure a sufficient amount of necessary supplies are on hand
• Utilizes Avendra program for ordering, receiving, and invoice tracking
• Orders and receives supplies to maintain appropriate inventory levels
• Ensures the execution of the hotel’s deep cleaning program according to Brand Standards
• Works with housekeeping staff to meet or exceed benchmarked scores as it pertains to housekeeping
• Properly uses incentive programs for housekeeping department
• Takes control of lost and found as appropriate
• Takes the responsibilities of housekeeping attendant, laundry, or houseman when necessary