Manages the functional areas of housekeeping guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum hotel profitability.
Requirements
- Provides training; including safety trainings and standard operation procedures to all front desk personnel as directed by management.
- Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
- Conducts oneself as a positive role model and example to staff.
- Maintains a “can do” and “guest first” attitude at all times.
- Practices efficient and effective procedures.
- Reads and understands English to comply with function directions.
- Assists Operations Manager in the selection of housekeeping personnel.
- Schedules staff and work according to productivity standards and scheduled occupancy.
- Supervises the work activities of the housekeeping staff under the direction of the Operations Manager.
- Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures.
- Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the department and plots strategies to overcome those challenges.
- Addresses guest complaints regarding cleanliness and service complaints.
- Inspects all completed guest rooms for compliance with brand standards.
- Reports any maintenance repairs to Maintenance Manager.
- Assures requests are made in a timely manner.
- Knowledgeable on PMS as it pertains to functions of the housekeeping department.
- Reviews systems daily; finds and corrects any mistakes or discrepancies.
- Coordinates with front desk team daily to ensure guests special requests are met.
- Monitors inventory to ensure a sufficient amount of necessary supplies are on hand.
- Utilizes Avendra program for ordering, receiving, and invoice tracking.
- Orders and receives supplies to maintain appropriate inventory levels.
- Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
- Works with housekeeping staff to meet or exceed benchmarked scores as it pertains to housekeeping.
- Properly uses incentive programs for housekeeping department.
- Takes control of lost and found as appropriate.
- Takes the responsibilities of housekeeping attendant, laundry, or houseman when necessary.
- All other duties assigned.
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Tuition Reimbursement
