Senior Manager, Patient Contact Center Operations
Mia Aesthetics ServicesArizona, United States
Posted October 23, 2025
Full Time
About the Company
Mia Aesthetics Services is an outpatient surgical company that specializes in plastic surgery across the United States. The company provides comprehensive training and professional development for its staff, while also offering massage therapy services to support post‑operative patients, all with the goal of making high‑quality cosmetic procedures accessible to a broad audience.
Job Description
Mia Aesthetics is seeking a Senior Manager for its Patient Contact Center Operations to transform the contact center environment. This leader will oversee inbound and outbound communication, streamline processes, and enhance customer experience. The role requires strategic development, operational leadership, and a focus on data-driven decision-making.
Requirements
- Designs and implements a new role to streamline inbound and outbound communication.
- Defines service-level strategies for first call resolution and consistent customer satisfaction.
- Leads the day-to-day management of contact center functions including customer service, scheduling, and lab support.
- Builds and manages real-time dashboards to monitor key metrics.
