Call Center Agent

Milan Institute is seeking a motivated and customer-focused Call Center Agent to join their team. The role involves handling inbound and outbound calls, assisting customers with inquiries, and providing excellent service. The ideal candidate will possess strong communication, problem-solving, and organizational skills.

Requirements

• Associate's Degree or equivalent required.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Ability to handle a high volume of calls efficiently.
• Strong problem-solving and active listening skills.
• Familiarity with CRM software and basic computer proficiency.
• Ability to work in shifts, including weekends and holidays if required.