Technical Support Agent- OVERNIGHT (Remote)
Military, Veterans and Diverse Job SeekersSan Diego, California, United States
Posted January 5, 2026
Full Time
About the Company
Military, Veterans and Diverse Job Seekers specializes in connecting military personnel, veterans, and diverse job seekers with inclusive employers across a range of industries. The organization offers tailored career services—including resume development, interview coaching, and networking events—to help candidates navigate the transition from military to civilian roles. By partnering with companies committed to diversity and inclusion, it bridges the gap between military experience and corporate needs, ensuring both employers and candidates benefit from a deeper understanding of military culture and a commitment to equity. The company fosters a collaborative, supportive environment that empowers its clients to achieve career success while promoting inclusive hiring practices.
Job Description
Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility.
Requirements
- Provide first level problem solving for Point of Sale hardware and software and other products
- Utilize service management systems gathering and maintaining service incident data
- Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures
- Ability to work a variety of shifts, including weekends, holidays, and overtime as requested
- Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction
- Perform customer service administrative task as assigned and understand customer database and processing customer part requests
- Work within KCS environment, required testing to reach preferred status as requested
- Display genuine concern and ownership for customers' situations
- Exercise sound judgement and analytical skills in determining a resolution to problems
- Provide and obtain general information which is technical in nature
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan