Technical Support Agent (Remote - ET Based)
Military, Veterans and Diverse Job SeekersSan Diego, California, United States
Posted January 5, 2026
Full Time
About the Company
Military, Veterans and Diverse Job Seekers specializes in connecting military personnel, veterans, and diverse job seekers with inclusive employers across a range of industries. The organization offers tailored career services—including resume development, interview coaching, and networking events—to help candidates navigate the transition from military to civilian roles. By partnering with companies committed to diversity and inclusion, it bridges the gap between military experience and corporate needs, ensuring both employers and candidates benefit from a deeper understanding of military culture and a commitment to equity. The company fosters a collaborative, supportive environment that empowers its clients to achieve career success while promoting inclusive hiring practices.
Job Description
The Technical Support Agent reports to the Lead Technical Support Agent and is part of the Customer Success Team, supporting customers by addressing customer support requests and collaborating with multiple teams to achieve high levels of customer delight.
Requirements
- Utilize the service desk software system (Jira) to process and respond to customer inquiries, feedback, and complaints
- Serve as the technical support hotline on-call person during pre-defined technical support hours
- Improve service desk responses and contribute support-related articles to a knowledge base platform
- Adhere to and contribute to the continuous improvement of our Quality Management System
- Collaborate with the Customer Success, Product, and Engineering teams to resolve customer issues and design solutions based on customer feedback
- Support the QA team in reproducing issues when needed
- Provide metrics and insight into customer inquiries, feedback, and complaints