Service Executives
MindPlus (Pvt) LtdKurunegala, North Western Province, Sri Lanka
Posted March 30, 2026
Full Time
About the Company
MindPlus (Pvt) Ltd is a full‑service digital solutions provider specializing in custom website and mobile app development, PHP and WordPress solutions, and data‑driven digital marketing. The firm builds scalable e‑commerce and corporate web experiences, delivers cross‑platform mobile applications, and executes targeted ad campaigns on Facebook, Instagram, LinkedIn, and Twitter. Its value proposition lies in combining technical expertise with strategic analytics to deliver measurable ROI, supported by a dedicated team that tailors solutions to each client’s business goals. MindPlus’s collaborative culture and commitment to continuous innovation make it a sought‑after partner for companies looking to accelerate their digital transformation.
Job Description
Our client is seeking a dedicated Service Executive to provide efficient customer support and ensure a high level of service quality.
Requirements
- Act as the first point of contact for customers visiting the service center.
- Register service requests, prepare job cards, and coordinate with technicians to ensure timely service delivery.
- Explain service details, cost estimates, and timelines clearly to customers.
- Follow up with customers during and after service to ensure satisfaction.
- Coordinate with the spare parts department for required parts and ensure availability.
- Assist in warranty claim processing and maintain accurate service documentation.
- Handle customer complaints and escalate complex issues to the Service Manager when required.
- Maintain accurate service records, reports, and invoices.
- Support in executing service campaigns, recalls, and preventive maintenance drives.
- Ensure adherence to company standards of quality, safety, and customer care at all times.
