Team Leader - Customer Service

We are looking for a Team Leader - Customer Service to oversee the customer service team, address customer inquiries, and ensure customer satisfaction.

Requirements

• 5 to 7 years of experience in Guest Relations, Front Office, or Customer Service within a mall, hospitality, or retail environment.
• Proficient in office software with a basic understanding of digital tools.
• Diploma in Hospitality or Business Management (added advantage)
• Strong command of English, both verbal and written.
• Proven ability to handle customer concerns and resolve issues effectively.
• Team-oriented with experience in team supervision.
• Capable of working under pressure with minimal supervision.
• Flexibility to work on roster basis, including weekends and mercantile holidays.