Customer Success Manager
MirrorWebAustin, Texas, United States
Posted April 9, 2026
Full Time
About the Company
MirrorWeb provides comprehensive digital content capture, archiving, and monitoring for enterprises, ensuring compliance with regulatory standards across web, email, SMS, instant messaging, and social media. Their MirrorWeb Insight platform offers cloud-based, WORM‑compliant storage that guarantees data sovereignty and legal admissibility. The platform enables real‑time content monitoring, searchable replay of archived communications, and robust record‑keeping for audit and litigation readiness. MirrorWeb’s technology stands out for its unrivaled capture breadth, immutable storage architecture, and seamless integration into existing compliance workflows. This makes them a trusted partner for organizations seeking reliable digital preservation and evidence management.
Job Description
Customer Success Manager role at MirrorWeb, responsible for protecting and growing a book of regulated financial services accounts. The successful candidate will have experience in Customer Success or Account Management in a B2B SaaS scale-up and a track record of serving compliance buyers in financial services. The role requires a structured thinker with high autonomy to operate at pace and build own systems where none exist.
Requirements
- Minimum Experience: Mid-level
- Experience serving compliance, risk, legal, or governance buyers in financial services — or a strong track record in adjacent trust-sensitive environments (healthcare IT, cybersecurity, legal tech)
- Structured thinker when it comes to account prioritisation: you know which accounts get a call this week and why
Benefits
- Comprehensive health coverage — medical, dental, and vision
- 401(k) with 3% non-elective employer contribution
- 20 days PTO + your birthday off + paid sick leave
- Enhanced family leave
- $100/month Juno flexible lifestyle allowance (wellness, learning, whatever matters to you)
- Equity Appreciation Rights — share in what we're building
- Life assurance
