Customer Experience Specialist

Mishimoto is hiring a Customer Experience Specialist to work in Garnet Valley, PA. The job involves finding solutions for customers, answering general inquiries, and providing technical assistance via chat, phone, or email. The ideal candidate has a high school diploma, 1-3 years of customer service and auto industry experience, and excellent problem-solving skills.

Requirements

• High School Diploma/GED
• 1-3 years of customer service experience
• 1-3 years of experience in the auto industry
• Keen understanding of automotive systems and car part functionality
• Mad multitasking skills
• Strong sense of empathy
• Excellent problem-solving skills
• Ability to diffuse frustrated customer emotions
• Great typing skills
• Strong Microsoft Office and Internet skills
• Professional English writing and verbal communication skills
• Ability to give and receive constructive feedback
• Teaming skills and positivity

Benefits

• Medical, dental, vision, paid time off, 401(k) with 4% match, disability pay, and life insurance
• Generous commission structure
• Dog-friendly workplace
• Employee discounts
• Wine and cheese gatherings
• Autocross and classic car shows
• In-house gym and massage chair
• Healthy-snack vending machine
• Beautiful office space