Technical Support Engineer - Use Cases
Mistral AIMarseille, Provence-Alpes-CĂ´te d'Azur, France
Posted March 19, 2026
Full Time
About the Company
Mistral AI is a pioneering company shaping the future of AI, with a dynamic, collaborative team passionate about AI and its potential to transform society.
Job Description
Mistral AI is seeking a Technical Support Engineer - Use Cases to join their Support team in France. The role involves handling escalated technical issues from enterprise clients, reproducing complex problems, and collaborating with engineering, data, and product teams to ensure swift resolution.
Requirements
- 3+ years of experience in technical support, software engineering, or LLMs
- Technical skills: troubleshooting complex technical issues in enterprise environments, AI/ML workflows, data pipelines, software engineering best practices, familiarity with ticketing systems, RGPD compliance, and security best practices
- Soft skills: problem-solving and analytical skills, written and verbal communication in French and English, ability to explain technical concepts clearly to non-technical stakeholders
Benefits
- Competitive cash salary and equity
- Daily lunch vouchers
- Discounted access to gyms and fitness studios
- Monthly contribution to a mobility pass
- Full health insurance for you and your family
- Generous parental leave policy
- Visa sponsorship
- BetterUp coaching
