Technical Support Engineer - French Speaking

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. The Technical Support Engineer - French Speaker delivers accurate and timely technical support, guidance, and solutions related to the organization’s products and services throughout the customer lifecycle.

Requirements

• Communicate with customers via email, phone, or support systems to address inquiries, understand technical challenges, assess needs, and recommend appropriate solutions or alternatives.
• Manage support cases, ensure effective follow-up, and maintain clear communication to drive resolution and enhance customer satisfaction.
• Perform remote analysis, troubleshooting, and resolution of technical issues.
• Collaborate with cross-functional teams to resolve complex issues and improve support processes.
• Recommend systems enhancements to reduce recurring user issues.
• Adhere to established procedures while proactively identifying opportunities for optimization.
• Maintain clear, professional communication with customers to ensure high levels of satisfaction.

Benefits

• Career growth opportunities