Technical Support Engineer - French Speaking

Technical Support Engineer - French Speaking role involves delivering accurate and timely technical support, guidance, and solutions related to STARLIMS products and services throughout the customer lifecycle.

Requirements

• Demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
• Ability to establish/maintain good working relationships and be able to work cooperatively/productively with engineers, vendors, and customers.
• Strong ability to troubleshoot software problems - identify and solve problems creatively and effectively.
• Ability to learn and understand new processes, as well as recommend ways to continuously improve.
• Experience working in a broader enterprise/cross-division business unit model preferred
• Ability to work in a highly matrixed and geographically diverse business environment.
• Experience as a Programmer with SQL language as well as an object-oriented language (C# or equivalent).
• Experience with RDMS such as Oracle, SQL Server, MS-SQL, etc.
• Experience with reporting tools (Crystal Reports, Tableau) and with web technologies such as Web Services, API, HTML, CSS and JavaScript is desired.
• Fluency in oral and written English and French.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Equal Opportunity Employer