Service Specialist II
MIT Group IncPlano, Texas, United States
Posted May 5, 2026
44900 - 67560 USD
Full Time
About the Company
MIT Group Inc is a managed services provider that delivers comprehensive IT support, help desk, and cloud solutions. The company specializes in troubleshooting, server and application maintenance, and escalation engineering within a fast‑paced MSP environment.
Job Description
Join our team as an MSP Service Specialist II and take your career to the next level. This is more than just a support role—it’s an opportunity to grow, gain exposure to a wide range of challenging technical environments, and make a real impact with every client interaction.
Requirements
- Provide technical support to end users via remote tools, phone, in-office assistance, and on-site visits.
- Troubleshoot and resolve issues related to Windows desktops/laptops, Microsoft 365, networking, printers, and mobile devices.
- Perform routine maintenance, system updates, and proactive monitoring to prevent issues.
- Escalate complex issues to senior engineers when needed, while working to maintain ownership of client satisfaction.
- Document support requests, solutions, and procedures in the ticketing system.
- Assist with client onboarding, device deployments, and technology refresh projects.
- Deliver excellent customer service, ensuring clients feel supported and confident in their technology.
Benefits
- Medical benefits
- 401(k) eligibility
- PTO
