We are looking for a strategic and high-energy Global Technical Shift Lead to drive excellence within our Global Product Technical Support (GPTS) team. The role involves managing a shift of Technical Support Engineers, overseeing ticket resolution, and implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success.

Requirements

10+ years of total technical support experience
4-5 years in a formal leadership or supervisory role
Mandatory expertise in Unified Endpoint Management (UEM) and its ecosystem
Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred
Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders
Bachelor’s degree in computer science, Information Technology, or a relevant technical field

Requirements

10+ years of total technical support experience
4-5 years in a formal leadership or supervisory role
Mandatory expertise in Unified Endpoint Management (UEM) and its ecosystem
Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred
Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders
Bachelor’s degree in computer science, Information Technology, or a relevant technical field

Global Technical Shift Lead

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