Manager, Technical Support
ZipLondon, England, United Kingdom
Posted February 13, 2026
Full Time
About the Company
Zip is a leading procurement platform that provides a simple, consumer-grade user experience for enterprises.
Job Description
We are looking for a Manager, Technical Support to oversee part of the Technical Support organization and drive global coverage, operational rigor, and service excellence. As a senior escalation leader, you will act on complex technical issues and partner with Engineering to strengthen feedback loops and reduce time-to-resolution.
Requirements
- 7+ years in technical, customer-facing roles
- 3 years in a people management capacity within Technical Support or a similar function
- Proven experience leading distributed or global teams
- Strong track record partnering with Engineering and Product to resolve complex technical issues
Benefits
- Start-up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
