As a Customer Success Architect III at Mixpanel, you will partner with customers throughout the customer journey to understand what drives value and consult them on how to maximize the value of Mixpanel. You will work to understand how analytics can drive business value for your customers and will own their success with Mixpanel, including documenting and delivering ROI to the customer throughout their journey.
Requirements
- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
- Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
- Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
- Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration
- Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
- Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
- Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
