ITSM Lead

The ITSM Lead will partner with global IT teams, internal business stakeholders, and external service providers to lead, execute, and continuously improve core IT Service Management (ITSM) processes. The role will involve leading a team of ITSM Analysts, managing ITSM processes, and collaborating with Major Incident Management and NOC Teams.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• ITIL Foundation (ITIL v3 or ITIL 4) certification required
• 4+ years of experience in IT Service Management or IT Operations roles
• Demonstrated experience leading or supervising ITSM Analysts or operations teams