ITSM Process Analyst
MKS InstrumentsGurgaon, Haryana, India
Posted March 27, 2026
Full Time
About the Company
MKS Inc. and its affiliates and subsidiaries (āMKSā) is an affirmative action and equal opportunity employer
Job Description
As an ITSM Analyst at MKS, you will partner with global IT teams and internal business stakeholders to execute and support core IT Service Management (ITSM) processes, including Incident, Request, Change, and Problem Management.
Requirements
- Bachelorās degree in Information Technology, Computer Science, Engineering, or related field (or equivalent practical experience)
- ITIL Foundation (v3 or ITIL 4) preferred or willingness to obtain
- 3+ years of experience in IT Service Management, IT Operations, or Service Desk environments
- Working knowledge of ITIL processes, including Incident, Request, Change, and Problem Management
- Hands-on experience with ServiceNow or similar ITSM platforms, including ticket lifecycle management and reporting
- Strong written and verbal communication skills, with the ability to document processes and communicate effectively across technical and non-technical teams
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
