The successful Vice President, Life Sciences Professional Services PMO will be a seasoned services delivery and transformation leader with a proven ability to scale, modernize, and operationalize a global Professional Services organization supporting complex, regulated Life Sciences customers.
Requirements
- Lead a centralized Life Sciences Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs
- Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations
- Serve as an executive escalation point for complex, at-risk, or high-profile Life Sciences customer engagements
- Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long-term success
- Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers
- Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices
- Oversee the full Life Sciences Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes
- Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps
- Lead the transformation of Life Sciences Professional Services delivery models to improve scalability, consistency, and speed to value
- Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value
- Champion modern SaaS delivery methodologies including phased rollouts, configuration-first approaches, and repeatable implementation patterns
- Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability
- Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality
- Lead change management and adoption efforts to ensure new delivery models, tools, and AI-enabled capabilities are embedded into day-to-day execution
- Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Life Sciences Professional Services
- Drive operational discipline around backlog management, staffing alignment, and delivery forecasting
- Establish KPIs and dashboards to track performance (e.g., time-to-value, on-time delivery, utilization, margin, CSAT)
- Ensure Life Sciences Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments
- Lead and scale a high-performing global PMO team
- Build delivery leaders capable of operating in a modern SaaS, data-driven services environment
- Establish clear accountability, performance expectations, and development plans for leaders and teams
- Foster a culture of ownership, continuous improvement, and execution excellence
Benefits
- Unlimited PTO for salaried employees
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match
- Volunteer Time Off (VTO)
- Life and pet insurance
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
