Manager, Customer Success

MoeGo is a pet care business technology company that aims to transform the future of pet care business. The company is looking for a Manager, Customer Success to lead and develop a team of Customer Success Managers to drive customer outcomes after onboarding.

Requirements

• 5–8+ years of experience in Customer Success, Account Management, or a related customer-facing SaaS role
• 2–4+ years of experience managing and developing Customer Success Managers
• Strong understanding of SaaS retention, expansion, and customer health metrics
• Proven ability to scale customer success motions while maintaining high-quality relationships
• Excellent communication skills, especially in high-stakes renewal or escalated customer situations
• Comfort operating cross-functionally with Sales, Product, Onboarding, and Support
• Data-driven mindset with experience using metrics to manage performance and forecast risk
• Ability to balance empathy for customers with clarity and accountability around outcomes

Benefits

• Competitive compensation
• Benefits
• Flexible benefit plans to employees and their family members at no cost to the employees
• 401(k) matching