Customer Care Operations Lead
MoneybaseMalta
Posted January 5, 2026
Full Time
About the Company
Moneybase is a comprehensive digital finance platform offering individuals and businesses a range of financial services including SEPA payments, instant transfers, Mastercard solutions, and over 20,000 investment options. Supported by an ISO-certified team and competitive currency rates, Moneybase provides secure, efficient financial management under one ecosystem. The company operates with EU-wide licenses and is powered by proprietary software across multiple platforms.
Job Description
The Customer Care Operations Lead will support the effective running and continuous improvement of the Contact Centre by overseeing customer resolutions, ticket follow-up, SLA governance, knowledge base maintenance, and service improvement actions.
Requirements
- Strong customer focus and understanding of good customer outcomes
- Leadership and coaching skills
- Experience in customer care, contact centre, complaints, quality, or operations
- Experience handling complex or escalated customer cases
Benefits
- Health Insurance
- Study Leave
- Fully paid sponsorship schemes for further studies
- Exposure to the very latest technologies
- Opportunities for career growth
- Variable bonus linked to KPI
