Customer Success Manager

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. The role will work with strategic growth customers, providing guidance on MongoDB best practices and overall technology strategy, collecting feedback and identifying roadblocks to inform internal teams, and acting as the link between customers and product engineering to develop new innovative solutions.

Requirements

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers
• A mind for technology
• The ability to act with a high level of autonomy
• An entrepreneurial mindset
• Team player and passion for collaboration
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual English and German

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Fertility Assistance
• Generous Parental Leave Policy
• Employee Affinity Groups