Customer Success Manager
MongoDBGermany
Posted March 20, 2026
Full Time
About the Company
MongoDB is a global company with offices worldwide, over 60,000 customers, including 75% of the Fortune 100 and AI-native startups. We are a supportive and enriching culture for everyone, committed to developing our employees' growth and business impact.
Job Description
MongoDB is seeking a Customer Success Manager to join our team. The ideal candidate will have 5+ years of experience in a customer-centric role, a background in technology, and a passion for advocacy. The role involves working as a strategic advisor to customers, collecting feedback, and identifying roadblocks to inform internal teams and product engineering. The candidate should have excellent communication and problem-solving skills, with the ability to work autonomously and lead in-person executive business reviews. The role requires a high level of autonomy, entrepreneurial mindset, and team player attitude. The customer will be based in Munich and work on a hybrid model. The ideal candidate should be bilingual in English and German.
Requirements
- 5+ years experience in a customer-centric role
- Background in technology
- Passion for advocacy
- Excellent communication and problem-solving skills
- Ability to work autonomously
- Lead in-person executive business reviews
- High level of autonomy
- Entrepreneurial mindset
- Team player attitude
- Bilingual English and German
Benefits
- Generous Parental Leave
- Fertility Assistance
- Employee Affinity Groups