Customer Success Manager, Japan
MonotypeJapan
Posted May 13, 2026
Full Time
About the Company
Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.
Job Description
We are looking for a Customer Success Manager to support and grow relationships with our enterprise customers in Japan. You will act as a trusted advisor to key customers, helping them adopt, optimize, and realize long-term value from Monotype’s Font Management Platform.
Requirements
- 2-3+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably in SaaS or technology
- Native-level Japanese
- Business-level English
- Experience supporting enterprise or strategic customers is a strong plus
- Experience using customer data, engagement metrics, usage trends, or account health indicators to guide customer strategy
Benefits
- Opportunity to work with global brands
- Supportive team environment
- Professional development opportunities
