Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Requirements
- Lead assigned area in overall operations to drive sales and maximize profit via the store managers and teammates.
- Support company initiatives to achieve vision, mission, and values to be America's leading automotive tire-service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires.
- Assess skills of store managers, monitor performance, and set performance goals to deliver on company initiatives.
- Manage budget and capital expenses to maximize profit potential and drive P&L health within assigned area.
- Ensure assigned locations are appropriately staffed with the necessary skills in accordance with company labor management standards and demand to drive sales and profitability.
- Engage, train, develop and lead Store Managers through coaching on store operations, phone call execution, sales, product knowledge, and service processes during regular touchpoints with stores.
- Conduct and document regularly scheduled store visits which includes tracking action items, maintenance of equipment, appearance standards, labor management and communicating follow-up expectations to the Store Manager and plans for improvement.
- Ensure all locations are adhering to company policies, including safety, security, and compliance standards throughout assigned area to provide a safe working environment.
- Communicate effectively and professionally with Store Support Center teammates, business partners and attend regional and company led meetings as required.
- Closely monitor customer satisfaction and resolve customer service concerns as they arise.
- Drive strategic partnerships with third parties within the assigned area and train Store Managers on strategic partnership related duties.
- Develop others including yourself and improve teammate retention.
- Conduct regularly scheduled store meetings with direct reports to recognize accomplishments and communicate company directives.
- Maintain knowledge of local market competitors, automotive industry, and new developments.
- Complete all Monro required training with the guidelines and timing provided.
- Perform other duties as assigned.
Benefits
- Four-week onboarding and training program
- Performance based incentives
- Paid vacation and holidays
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full time teammates
- Employee Access Perks
- Company provided vehicle
- Cell phone stipend
- Career Advancement Opportunities
