Monro is a leading automotive service and tire dealer in the United States. We are looking for a Store Manager to provide daily leadership to all positions within the store and to help us achieve our vision of being America's leading auto and tire service centers.
Requirements
- Develop sales and technical teammates to produce a consistent 5-star Guest experience.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
- Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
- Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
- Audit courtesy inspections performed by teammates.
- Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
- Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist teammates in conveying repair and service needs to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
- Perform other duties as assigned and required.
Benefits
- Performance based incentives
- Paid vacation for Full Time Teammates
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full time Teammates
- Employee Access Perks
- Career Advancement Opportunities
