The Store Manager position is a salaried role responsible for providing daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. The role supports Monro's vision to be America's leading auto and service tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires.
Requirements
- Develop sales and technical teammates to produce a consistent 5-star Guest experience.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
- Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
- Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
- Audit courtesy inspections performed by teammates.
- Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
- Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist teammates in conveying repair and service needs to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards.
Benefits
- Performance based incentives
- Paid vacation for Full Time Teammates
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full time Teammates
- Employee Access Perks
- Career Advancement Opportunities
