Director of Front Office

The Director of Front Office is responsible for managing the day-to-day operations for guest reception and concierge, including profitable financial management and proactive strategic leadership.

Requirements

• Create, implement and execute department trainings, recruiting and innovative pre-shifts
• Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Create and implement profit and flow-through enhancing strategies and programs
• Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
• Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws
• Ensure all Human Resource standards and procedures are met on a daily basis
• Support the hotel's life-safety systems and be prepared at all times for emergency situations

Benefits

• Health insurance
• Paid time off
• Retirement plan