Front Office Manager

Front Office Manager responsible for management and day-to-day effective operations for guest reception, guest services, reservations, and concierge. Profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.

Requirements

• Assist front office managers with the recruitment, training and development of all associates.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.
• Review daily revenues and labor reports and compare to monthly forecast/budgets.
• Develop and implement cost saving and profit enhancing measures throughout the departments.
• Learn the hotel's life-safety systems and be prepared at all times for emergency situations.