Customer Operations Analyst (6 month FTC)

MoonPay is a unified payments platform for digital currency, aiming to onboard the world to the decentralized economy. The company is looking for a Customer Operations Analyst to deliver fast, reliable, and high-quality support to its global customers and partners.

Requirements

• 1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies
• Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred
• Strong written communication skills and the ability to clearly explain complex issues to customers
• Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously
• Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment

Benefits

• Competitive salary package
• Equity package
• Pay for performance equity bonus
• Moonshot award
• Unlimited holidays
• Hybrid working schedule
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance
• Monthly budget to spend on our products and zero fee crypto transactions
• Employee referral programme
• Regular remote company offsites
• Working in a disruptive and fast-growing company where excellence is rewarded