Patient Access Scheduling Coordinator

Patient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience.

Requirements

• Schedule patient appointments across all MAHEC clinics
• Schedule patient appointments for MAHEC specialty groups
• Obtain and review patient's legal documentation related to decision-making for Risk review
• Reschedule cancelled patients
• Process incoming and internal referrals
• Send registration forms electronically to patient
• Collect all necessary patient demographic information
• Collect and verify all insurance information, screen all patients for sliding scale
• Determine if medical interpreter will be required for patient visit
• Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
• Collects patient payments over the phone
• Answer phones, checks voicemails, monitors phone volume
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Participate in process improvement of new and existing workflows
• Float within Pre-Visit Planning functions as needed

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan
• Flu Vaccine