Ombudsman
MTM, Inc.Washington, District of Columbia, United States
Posted April 22, 2026
55920 - 60000 USD
Full Time
About the Company
MTM Health is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers.
Job Description
The Ombudsman will investigate issues and work towards resolution for all members in the assigned region, collaborating with advocacy groups and stakeholders. This is a full-time position in Washington, DC, requiring identification and reporting of systematic issues, development of solutions, and determination of outreach plans based on market needs.
Requirements
- High school diploma or GED
- Bachelor's degree in social work, public administration, transportation management, communications, conflict resolution, or a closely related field
- Minimum of 3 years experience in Quality Management, Health Care, Social Work, or member advocacy
- 2 + years' experience in Customer Service
- Ombudsman experience or certification (CO-OP)
- Proficient in Microsoft Office Suite
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
