Specialist - Retail Channel.Commercial Operations SA

We at MTNSA are a purpose and value-led organisation. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

Requirements

• Provide tactical input to support the overall retail strategy within the assigned region.
• Align retail initiatives with MTN’s broader business objectives and consumer trends.
• Analyse market insights and competitor activities to inform decision-making at the regional level.
• Monitor and manage stock levels to prevent shortages and optimize availability.
• Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
• Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
• Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
• Manage MTN’s financial and marketing investments in retail stores, ensuring maximum ROI.
• Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
• Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
• Continuously review key risks, issues and dependencies and set mitigation actions.
• Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.