The Specialist Retail Channel Lead is responsible for driving the execution of MTN's retail strategy within the assigned region by managing partners. This role focuses on ensuring seamless device management, optimising stock availability in stores, scaling business opportunities, managing retail channel promotions and investments, and overseeing Retail channel partners and monitoring overall retail store performance.
Requirements
- Provide tactical input to support the overall retail strategy within the assigned region.
- Align retail initiatives with MTN's broader business objectives and consumer trends.
- Analyse market insights and competitor activities to inform decision-making at the regional level.
- Ensure effective device management across retail stores within the region.
- Monitor and manage stock levels to prevent shortages and optimize availability.
- Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
- Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
- Work closely with regional teams to drive sales growth and improve retail channel performance.
- Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
- Ensure that Retail Channel Partners conduct in-store promotions effectively, aligning with agreed objectives.
- Define promotion goals before execution, monitor real-time execution, and match results against pre-set objectives.
- Manage MTN's financial and marketing investments in retail stores, ensuring maximum ROI.
- Ensure that retailers utilize marketing support funds as agreed, including verifying implementation of promotional materials (e.g. posters, in-store branding).
- Oversee and manage channel representatives and Retail Channel Partners to ensure alignment with MTN's retail strategy.
- Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
- Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
- Collaborate with store managers and Retail Channel Partners to resolve operational challenges and enhance customer experience.
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions.
- Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
- Manage own performance and identify training needs.
- Enable and model healthy employee relations and collaborative teamwork.
- Contribute to building a culture of continuous evaluation and improvement.
- Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees' behaviour.
