IT Support - Remote

As an IT Support professional, you will provide technical support and assistance to customers and employees via phone, email, and remote desktop tools, diagnose and troubleshoot technical issues, and ensure users have the resources and support necessary for maximum productivity.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-3 years of experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with hardware components and troubleshooting methods for computers and peripherals.
• Excellent problem-solving skills and the ability to explain technical issues clearly to users.
• Strong verbal and written communication skills, with a focus on customer service.
• Experience with remote support tools and ticketing systems.
• Relevant IT certifications (A+, CompTIA, etc.) are a plus.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a talented and passionate team
• Exciting projects and innovative work environment