IT Support professional - Remote at Müller's Solutions will provide technical assistance to customers and employees via phone, email, and remote desktop tools, and resolve technical issues related to hardware, software, and networks.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 1-3 years of experience in a technical support or helpdesk role
- Strong knowledge of operating systems (Windows, macOS) and common software applications
- Familiarity with hardware components and troubleshooting methods for computers and peripherals
- Excellent problem-solving skills and the ability to explain technical issues clearly to users
- Strong verbal and written communication skills, with a focus on customer service
- Experience with remote support tools and ticketing systems
- Relevant IT certifications (A+, CompTIA, etc.) are a plus
Benefits
- Opportunity to work with a talented and passionate team
- Competitive salary and benefits package
- Exciting projects and innovative work environment