IT Support - Remote

IT Support professional - Remote at Müller's Solutions will provide technical assistance to customers and employees via phone, email, and remote desktop tools, and resolve technical issues related to hardware, software, and networks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1-3 years of experience in a technical support or helpdesk role
• Strong knowledge of operating systems (Windows, macOS) and common software applications
• Familiarity with hardware components and troubleshooting methods for computers and peripherals
• Excellent problem-solving skills and the ability to explain technical issues clearly to users
• Strong verbal and written communication skills, with a focus on customer service
• Experience with remote support tools and ticketing systems
• Relevant IT certifications (A+, CompTIA, etc.) are a plus

Benefits

• Opportunity to work with a talented and passionate team
• Competitive salary and benefits package
• Exciting projects and innovative work environment