Director of Property & Facilities Operations

The Director of Property & Facilities Operations ensures every Museum of Ice Cream space across the U.S. is safe, compliant, efficient, and consistently magical. This leader owns all aspects of our physical environments, from new museum openings to the daily systems that keep them running.

Requirements

• Bachelor's degree in Facilities Management, Engineering, Construction Management, Operations, or a related field.
• Minimum of 15 years of experience in facilities, property, or operations management within multi-site experiential, hospitality, or retail organizations.
• Facility Management Professional (FMP) certification from IFMA required (or equivalent facilities certification).
• Strong knowledge of building systems, maintenance programs, and compliance regulations.
• Experience managing construction handover and coordinating with contractors, landlords, and internal teams.
• Proven ability to design and scale processes across multiple locations.
• Financial fluency in capital planning, budgeting, and vendor cost control.
• Excellent written and verbal communication skills, with demonstrated experience representing the company professionally with landlords, regulators, vendors, and internal stakeholders.
• A bias for clarity, accountability, and high standards — equally comfortable in a boiler room or a boardroom.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to advance within the organization