Director of Property & Facilities Operations

Museum of Ice Cream is seeking a Director of Property & Facilities Operations to oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards. The role requires a strategic and hands-on leader who can manage vendors, challenge quality, and create scalable systems across a growing portfolio.

Requirements

• Bachelor's degree in Facilities Management, Engineering, Construction Management, Operations, or a related field
• Minimum of 15 years of experience in facilities, property, or operations management within multi-site experiential, hospitality, or retail organizations
• Facility Management Professional (FMP) certification from IFMA required (or equivalent facilities certification)
• Strong knowledge of building systems, maintenance programs, and compliance regulations
• Experience managing construction handover and coordinating with contractors, landlords, and internal teams
• Proven ability to design and scale processes across multiple locations
• Financial fluency in capital planning, budgeting, and vendor cost control
• Excellent written and verbal communication skills, with demonstrated experience representing the company professionally with landlords, regulators, vendors, and internal stakeholders

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to advance within the organization