Customer Support Specialist (Long Beach)

As a Customer Support Specialist, you will play a key role in the Product Department at myKaarma, working to diagnose and resolve customer concerns in a timely manner. You will collaborate closely with product management, engineering, and customer success to achieve exceptional levels of customer satisfaction and department efficiency.

Requirements

• 1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment
• Customer Service Skills: Proven ability to provide excellent customer service in a professional, empathetic, and patient manner
• Technical Aptitude: Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred)
• Communication Skills: Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely
• Problem-solving skills: Proactive and analytical approach to identifying and resolving issues
• Tools Proficiency: Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms
• Flexibility: Ability to adapt to a fast-paced environment and handle multiple priorities effectively

Benefits

• Flexible Work Environment
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends
• Time Off: Generous vacation time to recharge and balance life outside work
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite