Senior Service Designer
MYOBMelbourne, Victoria, Australia
Posted May 26, 2026
Full Time
About the Company
MYOB is a leading business management solution that helps businesses in Australia and New Zealand start, survive, and succeed.
Job Description
Join MYOB as a Senior Service Designer to help businesses thrive and shape the future of work. As a senior, self-directed role, you will work across the Mid-Market product organisation, building a continuous understanding of partners and customers to improve product and service development decisions.
Requirements
- Take responsibility for a specific area of service and experience development within MYOB Mid-Market.
- Lead the work and guide teams to concentrate on what truly matters to partners and customers.
- Keep a steady, evidence-supported grasp of the people and experiences within your domain.
- Map and build end-to-end experiences across your domain, identifying leverage points and articulating what good outcomes look like.
- Lead research on AI adoption within the mid-market and identify where it transforms workflows.
- Drive how MYOB approaches AI in design, and translate findings into clear direction that crafts how the product organisation invests and builds.
Benefits
- Flexible, hybrid workplace
- Financial help for home office setup
- Corporate discounts and vouchers
- Partnership with Sonder for team member wellbeing
- In-house training and programs
- LinkedIn Learning, conferences, and study assistance
- Variety of leave options, including parental leave, domestic violence leave, and more
