Senior Service Designer

Join MYOB as a Senior Service Designer and contribute to shaping the future of work, using your skills to help businesses thrive. As a senior, self-directed role, you will be responsible for a defined area of service and experience development within MYOB Mid-Market, engaging closely with various teams to represent the partner and customer clearly in every decision guiding the experience.

Requirements

• Deep specialism in service design, experience design, and qualitative research
• Proficiency in service design and customer research fields, with strong fluency in experience strategy and the ability to connect research to building and product direction
• Strong systems thinking — able to connect end-to-end journeys across multiple products, channels, and organisational boundaries
• Established skill in acting as a senior, autonomous expert, taking full responsibility for a domain and leading teams by providing clear understanding and direction
• Experience in a B2B, platform, channel-led, or enterprise software context where development works around and beyond a core product
• Demonstrable expertise in AI-enabled development, with experience shaping, prototyping, or validating AI-enabled experiences and a track record of bringing the latest thinking on AI into design practice
• Ability to articulate and balance customer, commercial, and strategic perspectives, translating insight into actionable build priorities
• Strong facilitation and alignment skills with collaborators, including across squad boundaries and with external partners and providers

Benefits

• Flexible, hybrid workplace
• Financial help to set up home office
• Corporate discounts and vouchers from top retailers
• Partnership with Sonder to support wellbeing
• In-house training and programs
• LinkedIn Learning
• Conferences and study assistance
• Leave options, including purchased leave, parental leave, domestic violence leave, and more
• Diversity and inclusion communities